Zoom Help Desk

We have set this page up to answer frequently asked questions and to better help our guests participate in our Zoom Meetings. As always, if you want a more in-depth look into Zoom, please go to the Zoom Help Center found here. You can also email our Zoom Help Desk here if you have any further questions: 

Frequently Asked Questions

These are some frequently asked questions. If you do not see an answer to your current question, please refer to either Zoom’s own Help Center or please email our Zoom Help Desk here.

Zoom Setup Guide

Where can I get Zoom for my device?

Please use the following link to download the latest version of Zoom for the device you want to use it on.

Zoom Download Center

Do I need to make an account to use Zoom?

No, you do need to make a Zoom account to access any of our meetings if you are joining as a participant. If you did want to make a Zoom account, you could so here. A basic Zoom account is free and can be a useful tool for communication. If you would like to know more about features and pricing, please click here.

 

Joining a Zoom Meeting

How do I register for a CDP event?

Once you have purchased a ticket to our event, you will be given the opportunity to sign up for any of our Eboard events. If you cannot find that link, please contact our Zoom Help Desk here.

How do I join a Zoom Meeting?

Once your registration has been approved, you will receive a link to join our meeting at the scheduled time or date. You will have the option to join either by computer or phone for all of our meetings, so please keep a lookout in your inbox for the confirmation email. If you want an in-depth look at how to join a Zoom meeting, please click here.

My audio isn’t working when I join a meeting?

The Zoom software will prompt you to join a meeting with either  computer audio or phone audio. Until you join with one of these options, you will not be able to hear or participate in the meeting. If you are having additional issues with your audio beyond this, please email our Zoom Help Desk here.

Do I have to be on video to join one of the CDP’s events?

No, you do not need to have a webcam to join our events, nor do you need to turn it on. If you would like to turn off your video, please click the “Video” option located in the bottom right corner. You also do have the option to join our calls by phone, in which you do not need to be on video to be a part of the meeting.

Can I share my link with others to join the meeting?

No, the meeting link is personalized to yourself. If someone attempts to use that link, they will not be able to join. While we want to have an inclusive meeting space, we ask that you do not attempt to have people join these meetings who are otherwise not registered to attend.

 

Participating in a Zoom Meeting

How do I see other participants?

Please click on the “Participants” button located in the bottom control menu. When you do, you can see who is currently in the meeting. The participants list menu
also gives you the ability to raise your hand or rename yourself.

  • Raise Hand – notifies host and shows a prompt to simulate hand raise
  • Rename – hover over your name to change it as it is seen in the participants list and
    video window. This may not be enabled for every meeting.

I am having issues with my connection in my Zoom Meeting?

You can try to:

  • Connect directly via Wired (if your internet router has wired ports).
  • Switch to phone audio.
  • Turn off your own video (webcam, camera, etc.).

How do I chat?

You can chat by clicking the “Chat” option located in the bottom middle control menu. When you do, the Chat menu will pop and you will be invited to chat with other participants or view chat messages.

How can I change the video layout?

At the upper right of the Zoom window, you can switch between active speaker view and gallery view. It should be located directly to the right of the video menu.

Phone controls for participants

The following commands can be entered using your phone’s dial pad while in a Zoom meeting:

*6 – Toggle mute/unmute

*9 – Raise Hand

What devices work best?

Here’s what works best:

Laptop or notebook (best option) – the bigger screen makes it easier to see people and information. Make sure your laptop has a webcam and microphone built-in or use an external device.

TIP: Audio quality may be improved by using your phone’s headphones.

Smartphone – Any recent smartphone should have everything built-in needed to participate, but the screen is smaller and more difficult to see people or information.

Desktop Computer (not recommended) – A desktop computer can be used but we do not recommend this option unless you are familiar with Zoom/Skype type calls as items you need may not be built in.

If using a desktop make sure you have:
1) Good internet connection
2) Speakers or headphones (so you can hear others)
3) A webcam (so others can see you)
4) A microphone (so others can hear you)